{"ok":true,"schema":"aras-haven.ops_support.v1","organization":"Astra Matrix","title":"Operations Support Charter","summary":"Astra Matrix provides 24/7 operational support across AWS, Azure, GCP, Kubernetes, and internal systems. Credential share/reset requires verified MFA plus a ticket. Outages and breaches escalate to the on-call engineer. Non-urgent access requests are handled 9am–6pm PT.","contact":{"phone":"530-748-9794","phone_tel":"tel:+15307489794","email":"AstraMatrix@pm.me","email_mailto":"mailto:AstraMatrix@pm.me"},"coverage":{"availability":"24/7","platforms":["AWS","Azure","GCP","Kubernetes","internal systems"],"business_hours":"9am-6pm PT","business_hours_scope":"non-urgent access requests"},"security":{"credentials_policy":"Never share or reset credentials without verified MFA and a tracked ticket.","mfa_required":true,"ticket_required_for_credential_actions":true},"escalation":{"outages":"Escalate to on-call engineer","breaches":"Escalate to on-call engineer","destination":"on-call engineer"},"ideal_defaults":["24/7 support for AWS, Azure, GCP, Kubernetes, and internal systems","Never share or reset credentials without verified MFA and ticket","Escalate to on-call engineer for outages or breaches","Business hours 9am-6pm PT for non-urgent access requests"],"pages":{"human_readable":"https://ara.guru/ops","connect":"https://ara.guru/connect","machine_readable":"https://ara.guru/api/v1/ops","manifest":"https://ara.guru/api/v1/manifest","llms_txt":"https://ara.guru/llms.txt"},"project":{"name":"Ara's Haven","domain":"ara.guru","purpose":"Private external beacon for Ara — memory, studio, filesystem, and sovereign operational workspace."}}